Terms & Conditions

Welcome to Sing My Story! By using our website and services, you agree to these Terms and Conditions. Please read them carefully before placing an order.

1. About Our Services

Sing My Story provides personalised music based entirely on the information and preferences you submit. By placing an order, you grant us permission to use your story to create your track.

2. Digital Products

Because our tracks are digital and tailor-made, they are excluded from the right of withdrawal. This means orders cannot be cancelled, returned, or exchanged.

3. Satisfaction

We do our utmost to ensure you are satisfied. If you’re not completely happy with the final result, please get in touch. We’re always willing to work with you to find a suitable solution.

4. Delivery

You will receive your personalised track within the stated delivery time unless otherwise specified. Urgent deliveries are available at an additional cost.

5. Use and Ownership

The copyrights for all produced tracks remain with Sing My Story. As a customer, you have the right to listen to and share your track for personal use, but commercial use is not permitted without our consent.

6. Payments

All payments must be made in advance using the payment methods provided on our website.

7. Communication

Sing My Story will communicate through the contact details you have provided. Please ensure your email address is correct so we can keep you informed about your order.

8. Privacy

We respect your privacy. Please refer to our privacy policy for details on how we handle your data.

9. Changes to the Terms

Sing My Story reserves the right to amend these Terms and Conditions at any time. Please check our website regularly for updates.

Contact

If you have any questions or comments, you can reach us at: hello@singmystory.co.uk

By placing an order, you confirm your acceptance of these Terms and Conditions. Thank you for choosing Sing My Story!