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Frequently Asked Questions
Find answers to common questions.
You’ll receive a unique, personalised track entirely based on your story and chosen music style. The track is delivered as a digital audio file (MP3) via email. This way, you can easily play it, share it, and cherish it as a memory for life!
We take our time to create a beautiful, personal track for you. You’ll receive your personalised song within three days of your request. Would you like to receive it sooner? We offer a 24-hour rush delivery for an additional fee of £15.
A track usually lasts between two and three minutes, depending on your preferences and the content of your story.
Yes, each track is tailor-made by our professional songwriters based on your story and preferences.
Absolutely! You decide the story and the message. Describe in up to 700 characters what you’d like the song to express, and our songwriters will take it from there. Do you have specific phrases or words you want included? Let us know, and we’ll work them into your song!
Yes, the song is yours, and you can share it with whomever you like. You’ll receive the track as a high-quality audio file via email.
We’ll do our utmost to ensure you’re 100% happy with your track. If something needs adjusting, we’re more than willing to work with you to find a solution that meets your expectations. Your satisfaction is our top priority!